Help Desk / Support Specialist
DESCRIPTIONThe Help Desk / Support Specialist serves as a key member of a small contractor team that provides phone, remote session, email and in-person support to customers on IT related issues. KNOWLEDGE, SKILLS, AND ABILITIES :16+ Years of experience in the IT Field.Experience with SharePoint site management.Experience using Active Directory to maintain user profiles and create accounts.Experience providing support to a senior level customer base in person, via remote sessions, and over the phone.Receives, tracks, and responds to problems reported by customers.Ability to recognize and recommend alternative processes or long-term solutions to problems.Excellent oral and written communication skills needed.Ability to research solutions and alternatives via website or documentation.Experience troubleshooting, installing and supporting IT equipment such as PCs, printers, and scanners.Good understanding of MS Windows, OMNIpage / similar scanning software, MS Office, and Internet Explorer.Experience managing, X.509 PKI certificates.The Help Desk / Support Specialist will be required to carry a pager.QVine Corporation is an EOE of Minorities / Females / Vets / Disability
Help Desk / Support Specialist
QVine
Reston VA, USA
Posted 6 days ago
40hrs / week
Full Time
$66K - $96K
Not available
August 2, 2025
DESCRIPTION
The Help Desk / Support Specialist serves as a key member of a small contractor team that provides phone, remote session, email and in-person support to customers on IT related issues. KNOWLEDGE, SKILLS, AND ABILITIES :
- 16+ Years of experience in the IT Field.
- Experience with SharePoint site management.
- Experience using Active Directory to maintain user profiles and create accounts.
- Experience providing support to a senior level customer base in person, via remote sessions, and over the phone.
- Receives, tracks, and responds to problems reported by customers.
- Ability to recognize and recommend alternative processes or long-term solutions to problems.
- Excellent oral and written communication skills needed.
- Ability to research solutions and alternatives via website or documentation.
- Experience troubleshooting, installing and supporting IT equipment such as PCs, printers, and scanners.
- Good understanding of MS Windows, OMNIpage / similar scanning software, MS Office, and Internet Explorer.
- Experience managing, X.509 PKI certificates.
- The Help Desk / Support Specialist will be required to carry a pager.
QVine Corporation is an EOE of Minorities / Females / Vets / Disability
