HR Assistant / HR Shared Services Specialist
Job TitleHR Assistant / HR Shared Services SpecialistLocation11091 SUNSET HILLS RD, RESTON-VA077Job DescriptionASRC Federal is seeking an HR Assistant to join our team in Reston, VA.The HR Assistant serves as Tier 1 HR support for employee, manager, alumni, and external resources questions related to employment, benefits, new hire orientation, I-9 process, and HR policy interpretation. Works under the direction of the Manager, HR Shared Services to ensure HR service and delivery is consistent and timely. The incumbent also works with the HR Business Partners, Payroll, Talent Acquisition, and Learning & Development teams, as well as other departments across the organization.Key CompetenciesExcellent interpersonal skills and high professional standards for customer service and work qualityExcellent problem-solving, critical thinking, and analytical skillsExcellent written and oral communication skills, including the ability to communicate with a non-technical and HR audienceHigh professional standards for customer service, confidentiality, and quality of workSignificant HR functional knowledgeProficient in processing workflow, transactions and data changes using ADP Vantage HRMSAbility to handle multiple concurrent tasks and changing prioritiesStrong understanding of Case Management technologies (e.g. ServiceNow)Key ResponsibilitiesRespond to both email and telephone inquiries, resolving questions or issues by accessing information in all systems that support employee dataSupport and process transactions as needed by gathering information from HRBPs, employees, and managersPerform data entry, filing, and sending requested documents or further correspondenceHelp employees and managers navigate HR self-service resources and toolsOversee and adhere to employee HR files and / or personnel file requirements in alignment with HR policiesDocuments all emails, calls, and walk-ups in real-time within the HR Service Services (HRSS) case management software applicationServe as an escalation point on complex cases as needed to ensure proper understanding and execution of HRSS activities, etc.Engage with the appropriate stakeholders for the resolution of complex casesMaintain working knowledge of HR processes to answer customers’ questionsIdentify opportunities for improvement or absence of information in HRIS system and work to correctBuild and manage knowledgebase content in HRSS case management software applicationProactively identify opportunities for processes, policies, and procedures improvements. Engage and collaborate with the appropriate stakeholders across HR & other function (e.g., HRBPs, CoEs, Payroll, IT, etc.) to drive the appropriate agreed changesProvide immediate, timely, efficient support to HR Business Partners and other HR resources during compliance audits by retrieving files, reviewing information to coordinate historical records, and compiling necessary documentationManage edits as needed in HRIS upon receiving request and approval from managers, directors, and HR Business PartnersFocus on confidentiality and maintaining personal data privacy is essential for all work assignmentsIdentify areas of improvement and design solutions with a focus on employee experiencePerform special projects as assignedSeek out opportunities to automate and enhance operations to be more efficient, while keeping employee experience as the utmost priorityRequirementsBachelor’s Degree in related discipline3+ years’ HR experience in a fast-paced environment is preferred with emphasis on HR operations / shared services and process, data entry / auditServiceNow experience is preferredExcellent customer service skillsStrong attention to detail for data integrity managementExcellent interpersonal, influencing, written and verbal communication skillsProficiency in MS Office; Advanced proficiency preferred
HR Assistant / HR Shared Services Specialist
ASRC Federal Holding Company
VA, RESTON, USA
Posted 12 days ago
40hrs / week
Full Time
$72K - $102K
Not available
June 8, 2025
Job Title
HR Assistant / HR Shared Services Specialist
Location
11091 SUNSET HILLS RD, RESTON-VA077
ASRC Federal is seeking an HR Assistant to join our team in Reston, VA.
The HR Assistant serves as Tier 1 HR support for employee, manager, alumni, and external resources questions related to employment, benefits, new hire orientation, I-9 process, and HR policy interpretation. Works under the direction of the Manager, HR Shared Services to ensure HR service and delivery is consistent and timely. The incumbent also works with the HR Business Partners, Payroll, Talent Acquisition, and Learning & Development teams, as well as other departments across the organization.
Key Competencies
- Excellent interpersonal skills and high professional standards for customer service and work quality
- Excellent problem-solving, critical thinking, and analytical skills
- Excellent written and oral communication skills, including the ability to communicate with a non-technical and HR audience
- High professional standards for customer service, confidentiality, and quality of work
- Significant HR functional knowledge
- Proficient in processing workflow, transactions and data changes using ADP Vantage HRMS
- Ability to handle multiple concurrent tasks and changing priorities
- Strong understanding of Case Management technologies (e.g. ServiceNow)
Key Responsibilities
Requirements
