After Sales Business Operations Specialist
Role SummaryPerform monthly detailed dealer performance analysis about parts and accessories turnover, loyalty, model mix, warranty, customer pay, and training performance - which will show the dealership’s operational situation and establish detailed monthly reporting system.Review, analyze, and communicate findings and opportunities for dealership profit improvement based on dealer performance data (including but not limited to financial statements, sales reports, and customer satisfaction data) and local field team input.Establish / support regional efforts / programs to improve overall dealer turnover on parts & accessories as well as profitabilityEstablish and execute appropriate correspondences sent to dealers regarding performance in a timely mannerSummarize results, data, processes and recommendations in a clear and concise manner and feedback to headquarters in ItalyPresent findings to Lamborghini America management, area managers and if needed, to dealership managementSupport Regional Retail Marketing in parts and accessories promotion, and specialized marketing / loyalty programs via traditional and digital methodsEstablish and execute detailed and powerful PowerPoint After Sales presentations for Regional and Dealer MeetingsPlan, budget and execute all dealer training for the Americas region for Sales, Service, and Technical rolesServe as a liaison between the dealer network and Lamborghini HQ in Italy for all training related topicsServe as QMS AQMC and lead After Sales department in all QMS-related topics including but not limited to : establishing new process standards, forms, and work instructions, creating all swim lanes, managing and organizing all related documents, and participating in internal and external auditsServe as PCMS Lead for all of Automobili Lamborghini America and lead the brand in all PCMS topics, including but not limited to : identifying and documenting PCMS related processes, leading PCMSRole Responsibilities :Business Development– 50% of the timeComplete analysis of financial statements, performance reports, P&A Turnover, Loyalty Data, Days Down Reports, Warranty costs, Org charts, market analysis, CSI / SSI reports, dealer scorecards, etc. for all applicable dealershipsEnsure integrity / accuracy of dealer financial statements and identify / implement process for improvementConduct discussions with field team members to develop a comprehensive understanding of the dealership operations and steps for improvementReporting, Follow-up, Region support -35% of the timeTrack dealer profitability results and impact of action plan implementationImplement and track benchmark reporting and KPIs in collaboration with local field teamEnsure field teams, regional management, and headquarter are aware of action plans, results, etc.Collect and disseminate best practices for performance improvement and increased profitabilityEstablish impactful PowerPoint presentation to support Regional / Dealer MeetingsManagement Systems – 15% of the timeQMS AQMC function and lead After Sales department in all QMS-related topicsPCMS lead for US / LA on all PCMS-related topicsQualificationsQualifications :Years of Experience :5-7 years of Automotive ExperienceEducation – Required :Bachelor’s degree or equivalent degree in business / economics / automotiveEducation – Desired :Fundamentals Automotive After Sales / Technical experienceSkills :Proven track record of analytical and conceptual thinking and implementationProven problem solving abilitiesAttention to detail and process orientationEstablished resource management abilitiesStrong work ethic with internal motivation to succeed and support othersAbility to problem solve and prioritizeForward-thinking with ability to work effectively with minimal directionA great attitude and proven ability to be an effective business partner, team player, and collaboratorPartners at all levels of the organization, with ability to negotiate and influence to achieve resultsBasic knowledge of dealer financial statement evaluation and reviewExperience in assessing operations, designing processes, mapping processes, and work plan developmentAdvanced knowledge and experience utilizing data analysis tools (Excel)Experience developing impactful PowerPoint presentationsSAP / Business Objects System knowledgeSpecialized Skills – Required :Understanding of complete retail dealership operationsAt least 5 years of experience in relevant automotive OEM operations role (Sales, After Sales, Network Development, Distribution, Field, etc.)Work Flexibility :5-10% Travel in peak times
After Sales Business Operations Specialist
Volkswagen
Virginia, Reston, USA
Posted 11 days ago
40hrs / week
Full Time
$71K - $101K
Not available
June 10, 2025
Role Summary
- Perform monthly detailed dealer performance analysis about parts and accessories turnover, loyalty, model mix, warranty, customer pay, and training performance - which will show the dealership’s operational situation and establish detailed monthly reporting system.
- Review, analyze, and communicate findings and opportunities for dealership profit improvement based on dealer performance data (including but not limited to financial statements, sales reports, and customer satisfaction data) and local field team input.
- Establish / support regional efforts / programs to improve overall dealer turnover on parts & accessories as well as profitability
- Establish and execute appropriate correspondences sent to dealers regarding performance in a timely manner
- Summarize results, data, processes and recommendations in a clear and concise manner and feedback to headquarters in Italy
- Present findings to Lamborghini America management, area managers and if needed, to dealership management
- Support Regional Retail Marketing in parts and accessories promotion, and specialized marketing / loyalty programs via traditional and digital methods
- Establish and execute detailed and powerful PowerPoint After Sales presentations for Regional and Dealer Meetings
- Plan, budget and execute all dealer training for the Americas region for Sales, Service, and Technical roles
- Serve as a liaison between the dealer network and Lamborghini HQ in Italy for all training related topics
- Serve as QMS AQMC and lead After Sales department in all QMS-related topics including but not limited to : establishing new process standards, forms, and work instructions, creating all swim lanes, managing and organizing all related documents, and participating in internal and external audits
- Serve as PCMS Lead for all of Automobili Lamborghini America and lead the brand in all PCMS topics, including but not limited to : identifying and documenting PCMS related processes, leading PCMS
Role Responsibilities :
Business Development– 50% of the time
Reporting, Follow-up, Region support -35% of the time
Management Systems – 15% of the time
Qualifications
Qualifications :
Years of Experience :
Education – Required :
Education – Desired :
Skills :
Specialized Skills – Required :
Work Flexibility :
