Sr. Business Process Consultant
BCMC) is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. Hybrid work is allowed.Responsibilities include :Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processesBe a key member of an overall engagement team focused on delivering customer outcomesLead customer design workshopsGuiding customers in defining and refining business requirement for functional aspects of the solutionDrafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themManaging and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectationsContribute towards continuous improvement of leading practicesGrowing and mentoring other members of ServiceNow and the partner ecosystemRequired Skills :Must be a US CitizenMust be able to obtain a TS / SCI clearanceMust be able to obtain DHS Suitability prior to starting employment / Candidates with ACTIVE TOP SECRET clearance highly preferred!10+ years of directly relevant experience4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuningSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process and technology perspectiveExcellent communication and presentation skillsExperience in analyzing and recommending ITSM strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude and experience working with diverse teamStrong problem-solving and analytical skills with an aptitude and passion for learning new technologiesFamiliarity with the ServiceNow platform, including development of customizations beyond out-of-boxStrong documentation and technical writing experience.Desired Skills :Experience with Scaled Agile Framework (SAFe) knowledge and experienceExperience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira AlignRequired Education : Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.
Sr. Business Process Consultant
BCMC, LLC
VA, Dulles, USA
Posted 22 days ago
40hrs / week
Full Time
$82K - $112K
Not available
July 25, 2025
BCMC) is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. Hybrid work is allowed.
Responsibilities include :
- Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
- Be a key member of an overall engagement team focused on delivering customer outcomes
- Lead customer design workshops
- Guiding customers in defining and refining business requirement for functional aspects of the solution
- Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
- Contribute towards continuous improvement of leading practices
- Growing and mentoring other members of ServiceNow and the partner ecosystem
Required Skills :
Desired Skills :
Required Education : Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.
